Frequently Asked Questions

FAQs

Have any questions related to your specific needs?

I have a missed pickup, what do I do?

We apologize for the inconvenience caused by the missed pickup. These incidents can occur due to various unforeseen factors, such as mechanical issues with the truck or adverse weather conditions. If a missed pickup occurs, please visit sanjoseca.gov/311 and see Residential Garbage & Recycling Services for missed garbage collection. You may also dial 3-1-1 or call (408) 535-3500 to report missed collections, damaged containers, service issues, or to change your container size. You may also contact Garden City Sanitation Customer Service at (408) 988-4500.

What is the holiday schedule?

You can call Garden City Sanitation for your Garbage pickup Holiday schedule at (408) 988-4500 or you can download The WasteConnect app in the Apple and Google Play app stores! For Recycling, Yard Trimmings and Junk Pickup, please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide those services.

How do I pay my bill?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Can I throw away batteries in the garbage?

Call the Santa Clara County Household Hazardous Waste Program at (408) 299-7300. The County offers free disposal appointments.

How can I rent a dumpster?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Is there a senior discount?

Thank you for your inquiry and for your service. We currently do not offer a Senior discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Why is my first bill more than the monthly charge quoted to me?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide billing services.

Can I throw tires and appliances away in roll-off?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Do we provide Construction Recycle Service?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Can I set the roll-off in the street in front of my house?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Why cant I login online?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for assistance.

What time should I set my trash & recycling carts out?

Collection for all material occurs between 6 a.m. and 6 p.m., Monday - Friday, once per week.

What is considered E-waste?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Do we provide LEEDS tracking?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

How can I get a hold of someone in accounting?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide billing services.

I have another company's cans. Will you service those?

We only service containers that we have provided.

Can the charges for a roll-off at my home be added to my trash bill?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Why is my bill pro-rated?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide billing services.

What methods of payment do you accept by phone?

Garbage services are billed through the Santa Clara County Secured Property Tax Bill. Please visit Home | Department of Tax and Collections | County of Santa Clara (santaclaracounty.gov) for information or dial 311/call (408) 535-3500 for information. Garden City Sanitation Customer service does not handle billing of any kind.

Can my roll-off be placed in my driveway?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

How many bags can I place out?

Please call Garden City Sanitation at (408)988-4500 if you will need to have more than 8 bags out so we can properly schedule pickup. Place extra garbage in a 32-gallon plastic garbage bag labeled with an extra garbage sticker on the curb near the garbage cart. Extra garbage stickers may be purchased for $6.25 at all San José libraries, Lucky, and Safeway stores or at the Cashier window on the first floor of San José City Hall. A portion of the sales from stickers sold at San José libraries supports library programs. Cash, check, and credit card are accepted at all locations (libraries are cash/check only). If you frequently have extra garbage, you may need to order a larger garbage cart.

Who should I contact for an updated contract?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

Do you provide weekend service?

Garden City Sanitation does not provide weekend service.

What debris is considered "construction waste"?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

How often is recycling picked up?

Garden City Sanitation does not provide Recycling services, only Garbage service. For Recycling, please contact California Waste Solutions (408) 213-7800. You may also visit sanjoseca.gov/311 or dial 311/call (408) 535-3500 for more information.

Someone is illegally dumping in my container, who do I contact?

Please contact your local Police Inspection Office to report any illegal dumping in your container.

Is there a military discount?

Thank you for your inquiry and for your service. We currently do not offer a military discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Do you offer bear resistant containers?

Please visit sanjoseca.gov/311, dial 311 or call (408) 535-3500 for more information and resources. Garden City Sanitation does not provide this service.

How much time does it take to cancel service?

The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact Garden City customer service at (408) 988-4500 and team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.

What is your cancellation policy?

The Garden City Customer Service team is ready to assist you with any cancellation inquiries. Please contact us directly at (408)988-4500 for detailed information and further assistance.

How do I get my broken cart repaired/replaced?

To address the issue with your broken Garbage cart, visit sanjoseca.gov/311 and see Residential Garbage & Recycling Services. You may also dial 3-1-1 or call (408) 535-3500 to report missed collections, damaged containers, service issues, or to change your container size. For all other inquiries, contact Garden City Sanitation customer service at (408) 988-4500.

Do you sell containers?

No, we typically provide containers as part of our service.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

Place extra garbage in a 32-gallon plastic garbage bag labeled with an extra garbage sticker on the curb near the garbage cart. Extra garbage stickers may be purchased for $6.25 at all San José libraries, Lucky, and Safeway stores or at the Cashier window on the first floor of San José City Hall. A portion of the sales from stickers sold at San José libraries supports library programs. Cash, check, and credit card are accepted at all locations (libraries are cash/check only). If you frequently have extra garbage, you may need to order a larger garbage cart.

Where should I set my trash carts?

•Set out all carts no later than 6 a.m. on your collection day, and no earlier than the day before. •Place carts side-by-side in the street, 2’ apart and with wheels against the curb. •Do not overfill carts; lids must be completely closed to prevent spillage and litter. •Keep all carts 5’ away from anything that may block the collection truck, including yard trimmings piles, parked cars, and basketball hoops.

Didn’t find the information you were looking for? Please visit the City’s website or contact us.

Call Us Today

408-988-4500

Frequently Asked Questions

FAQs

Never Miss Your Collection Day Again!